FREE SHIPPING OVER $150 FREE SHIPPING OVER $150 FREE SHIPPING OVER $150 FREE SHIPPING OVER $150 FREE SHIPPING OVER $150 FREE SHIPPING OVER $150 FREE SHIPPING OVER $150 FREE SHIPPING OVER $150 FREE SHIPPING OVER $150 FREE SHIPPING OVER $150
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Home Support Shipping Policy

Shipping Policy

Free Shipping

Enjoy free standard shipping on all orders over $150 within Australia. No code required — the discount is applied automatically at checkout.

Delivery Timeframes

We dispatch all orders Monday–Friday (excluding public holidays). Orders placed before 1:00 pm AEST on a business day are dispatched the same day.

Shipping Method Estimated Delivery Cost
Standard Shipping 3–7 business days $9.95 (free over $150)
Express Shipping 1–3 business days $14.95
Same-Day (Melbourne Metro) Same business day* $19.95

* Same-day delivery available for orders placed before 11:00 am AEST on business days within the Melbourne metro area.

Tracking Your Order

Once your order is dispatched, you will receive an email with your tracking number and a link to track your parcel in real time. You can also track your order via the My Account portal.

International Shipping

We currently ship to Australia and New Zealand only. International shipping rates are calculated at checkout based on weight and destination. Delivery to New Zealand typically takes 7–14 business days.

Signature on Delivery

For security purposes, orders over $200 may require a signature on delivery. If you are not home, the carrier will leave a card with instructions to collect your parcel from a nearby post office or depot.

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately. We will work with the carrier to locate or replace your parcel as quickly as possible.

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